How can we help?
We're a veteran-majority owned team and we answer fast. Email us any time — most requests get a reply within one business day.
Email Us
App help, account or hardware questions, security reports — one inbox.
info@arkslate.com
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Frequently asked
- How do I sign in to the iPad terminal app?
- Open ArkSlate on your iPad, choose Terminal, and sign in with your ArkSlate operator email and password — the same credentials you use on the web app.
- How do I set up a Customer Display or Kitchen Display?
- In the iPad app choose Customer Display or Kitchen Display, then enter the 6-digit pairing code from your ArkSlate web admin under Settings → Devices.
- Which card readers are supported?
- ArkSlate uses Stripe Terminal. The Stripe Reader S700 works with both the desktop and iPad apps; the Stripe Reader M2 is a low-cost Bluetooth option for iPad.
- How do I take payment?
- Build a cart on the Terminal, tap Checkout, choose the order type, apply any discount, promo code, gift card, or tip, then select a payment method. Card payments require a connected Stripe Terminal reader.